:root{--bg:#f3f4f6;--card:#fff;--ink:#1d2330;--muted:#6b7280;--line:#e2e5ea;--brand:#6d1a2a;--vacant:#15803d;--occupied:#2563eb;--due:#d97706;--overdue:#dc2626;--inactive:#9ca3af;--radius:12px;color-scheme:light}
*{box-sizing:border-box}
[hidden]{display:none!important}
html{-webkit-text-size-adjust:100%}
body{margin:0;min-height:100vh;display:flex;flex-direction:column;font:15px/1.4 system-ui,-apple-system,"Segoe UI",Roboto,"Noto Sans Arabic",sans-serif;background:var(--bg);color:var(--ink)}
a{color:inherit}
.topbar{position:sticky;top:0;z-index:5;display:flex;flex-wrap:wrap;align-items:center;gap:6px 14px;padding:8px 14px;background:var(--brand);color:#fff}
.brand{display:flex;flex-direction:column;line-height:1.15;margin-right:auto;text-decoration:none}
.brand .hotel{font-weight:700;font-size:16px}
.brand .app{font-size:12px;opacity:.85;letter-spacing:.02em}
.nav{display:flex;gap:2px;overflow-x:auto;max-width:100%}
.nav a{padding:8px 12px;border-radius:8px;text-decoration:none;white-space:nowrap}
.nav a.active,.nav a:hover{background:rgba(255,255,255,.18)}
.logout{display:flex;align-items:center;gap:8px;margin:0}
.who{font-size:13px;opacity:.9}
main{max-width:1240px;margin:0 auto;padding:12px 12px 64px;width:100%;flex:1 0 auto}
.site-footer{padding:14px 12px calc(14px + env(safe-area-inset-bottom));text-align:center;font-size:12px;color:var(--muted);border-top:1px solid var(--line)}
main.narrow{max-width:440px;padding-top:40px}
h1{font-size:22px;margin:6px 0 12px}
h2{font-size:13px;margin:0 0 10px;color:var(--muted);text-transform:uppercase;letter-spacing:.06em}
h3{font-size:15px;margin:14px 0 4px}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;min-height:44px;padding:0 14px;border-radius:10px;border:1px solid var(--line);background:#fff;color:var(--ink);font:inherit;font-weight:600;text-decoration:none;cursor:pointer;touch-action:manipulation;white-space:nowrap}
.btn.primary{background:var(--brand);border-color:var(--brand);color:#fff}
.btn.danger{border-color:#f1b5b5;color:var(--overdue)}
.btn.small{min-height:34px;padding:0 10px;font-size:13px}
.btn.ghost{background:transparent;border-color:rgba(255,255,255,.45);color:inherit}
.btn.wide{width:100%}
.btn:disabled{opacity:.55;cursor:progress}
input,select,textarea{font:inherit;min-height:44px;padding:8px 10px;border:1px solid var(--line);border-radius:10px;background:#fff;color:var(--ink);width:100%}
textarea{min-height:110px;resize:vertical}
input[type=checkbox]{width:auto;min-height:0;margin:0;accent-color:var(--brand)}
.check{display:flex;align-items:center;gap:6px;font-weight:500;color:var(--ink);margin:8px 0}
.tag{display:inline-block;font-size:11px;font-weight:700;padding:1px 6px;border-radius:6px;background:#fff6e5;color:#6b4300;margin-left:6px;white-space:nowrap}
label{display:block;font-size:13px;font-weight:600;color:var(--muted);margin:10px 0 4px}
.flash{padding:10px 14px;border-radius:10px;margin:0 0 12px;font-weight:600}
.flash.ok{background:#e7f6ec;color:#14532d}
.flash.error{background:#fdeaea;color:#7f1d1d}
.warn{background:#fff6e5;border:1px solid #f3cf87;color:#6b4300;padding:10px 12px;border-radius:10px;margin:0 0 12px}
.muted{color:var(--muted)} .small{font-size:13px}
.toolbar{display:flex;flex-direction:column;gap:10px;margin-bottom:8px}
.filters{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin:0}
.filters .search{grid-column:1/-1}
.js .filters .nojs{display:none}
.chips{display:flex;gap:6px;overflow-x:auto;padding-bottom:2px;align-items:center}
.chip{display:inline-flex;gap:6px;align-items:center;min-height:34px;padding:0 11px;border-radius:999px;background:#fff;border:1px solid var(--line);text-decoration:none;font-size:13px;white-space:nowrap}
.chip::before{content:"";width:9px;height:9px;border-radius:50%;background:var(--c)}
.chip.on{border-color:var(--ink);box-shadow:inset 0 0 0 1px var(--ink)}
.clock{font-size:13px;color:var(--muted);white-space:nowrap}
.s-vacant{--c:var(--vacant)} .s-occupied{--c:var(--occupied)} .s-due_out{--c:var(--due)} .s-overdue{--c:var(--overdue)} .s-inactive{--c:var(--inactive)}
.floor{margin-top:14px}
.grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(158px,1fr));gap:8px}
.room{background:var(--card);border:1px solid var(--line);border-left:5px solid var(--c);border-radius:var(--radius);display:flex;flex-direction:column;min-width:0}
.room-main{display:grid;grid-template-columns:1fr auto;gap:1px 8px;padding:9px 10px 6px;text-decoration:none}
.num{font-size:22px;font-weight:750;line-height:1.1}
.badge{align-self:center;font-size:10.5px;font-weight:800;color:var(--c);text-transform:uppercase;letter-spacing:.03em;text-align:right}
.guest,.out,.phones{grid-column:1/-1;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.phones{color:var(--muted)} .phones.full{color:var(--overdue);font-weight:700}
.room .actions{padding:0 8px 8px;display:flex;gap:6px}
.room .actions>*{flex:1;display:flex}
.room .actions form{margin:0}
.room .actions .btn{width:100%;min-height:40px}
.panel{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:14px;margin-bottom:12px}
.row{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.row3{display:grid;grid-template-columns:repeat(auto-fit,minmax(110px,1fr));gap:8px}
.quick{display:flex;flex-wrap:wrap;gap:6px;margin:10px 0}
.form-actions{display:flex;gap:8px;margin-top:14px;flex-wrap:wrap}
.form-actions .btn{flex:1}
.room-head{display:flex;flex-wrap:wrap;align-items:baseline;gap:6px 12px;margin-bottom:10px}
.room-head h1{margin:0}
.badge.big{font-size:13px;padding:3px 10px;border-radius:999px;background:#fff;border:1px solid var(--c)}
.facts{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:8px;margin:0 0 6px}
.facts div{background:var(--bg);border-radius:10px;padding:8px 10px}
.facts dt{font-size:12px;color:var(--muted)} .facts dd{margin:0;font-weight:600}
.table-wrap{overflow-x:auto}
table{width:100%;border-collapse:collapse;font-size:14px}
th,td{text-align:left;padding:8px 6px;border-bottom:1px solid var(--line);vertical-align:middle}
th{font-size:12px;color:var(--muted);text-transform:uppercase;font-weight:600}
td form{margin:0}
.message-text{white-space:pre-wrap;overflow-wrap:anywhere;min-width:180px}
.code{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;letter-spacing:.04em}
.big-code{font-size:20px}
.empty{padding:28px;text-align:center;color:var(--muted)}
.back{text-decoration:none;color:var(--muted)}
details summary{cursor:pointer;font-weight:600;margin:10px 0}
dialog{border:0;border-radius:16px;padding:0;width:min(420px,calc(100vw - 20px))}
dialog::backdrop{background:rgba(15,23,42,.55)}
dialog form{padding:16px}
dialog h2{font-size:18px;color:var(--ink);text-transform:none;letter-spacing:0}
.inline-form{display:flex;gap:6px;align-items:center;flex-wrap:wrap}
.inline-form input,.inline-form select{width:auto;min-width:0;flex:1}
.qr-toolbar{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:12px}
.qr-sheet{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:12px}
.qr-card{background:#fff;border:1px dashed #b8b8b8;border-radius:8px;padding:10px;text-align:center;break-inside:avoid;page-break-inside:avoid}
.qr-card svg{display:block;width:100%;max-width:180px;height:auto;margin:6px auto}
.qr-hotel{font-size:12px;font-weight:600}
.qr-room{font-size:26px;font-weight:800;line-height:1.1}
.qr-hint{font-size:11px;color:#333}
.qr-code{font-family:ui-monospace,Menlo,Consolas,monospace;font-size:11px;color:#555;margin-top:4px}
.overview-head{display:flex;flex-wrap:wrap;align-items:baseline;gap:8px 14px;margin-bottom:10px}
.overview-head h1{margin:0}
.kpis{display:grid;grid-template-columns:1fr;gap:10px;margin-bottom:12px}
.kpi{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:12px 14px}
.kpi h2{margin:0 0 6px;font-size:13px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted)}
.kpi-value{margin:0;font-size:30px;font-weight:750;line-height:1.1}
.kpi-unit{font-size:16px;font-weight:600;color:var(--muted)}
.kpi-note{margin:2px 0 0;font-size:13px;color:var(--muted)}
.kpi-alert{color:var(--overdue);font-weight:700}
.overview-grid{display:grid;grid-template-columns:1fr;gap:12px}
.chart{width:100%;height:auto;margin:8px 0}
.chart.spark{max-width:140px;height:32px}
.chart.donut{max-width:120px;margin:6px auto}
.chart-line{fill:none;stroke:var(--brand);stroke-width:2}
.spark-line{fill:none;stroke:var(--brand);stroke-width:2}
.line-dot{fill:var(--brand)}
.chart-axis{stroke:var(--line);stroke-width:1}
.donut-track{fill:none;stroke:#eceff3;stroke-width:12}
.donut-value{fill:none;stroke:var(--brand);stroke-width:12;stroke-linecap:round}
.donut-text{font-size:22px;font-weight:700;fill:var(--ink)}
.donut-sub{font-size:10px;fill:var(--muted)}
.bars{display:grid;gap:6px;margin:8px 0}
.bar-row{display:grid;grid-template-columns:minmax(88px,34%) 1fr auto;align-items:center;gap:8px;font-size:13px}
.bar-track{background:#eceff3;border-radius:999px;height:12px;overflow:hidden}
.bar-fill{display:block;height:100%;background:var(--brand);border-radius:999px}
.bar-value{font-weight:700}
.ticket-feed{list-style:none;margin:0;padding:0;display:grid;gap:8px}
.ticket-feed li{border:1px solid var(--line);border-radius:10px;padding:8px 10px}
.ticket-main{display:flex;flex-wrap:wrap;align-items:center;gap:8px}
.ticket-sub{font-size:13px;color:var(--muted);margin-top:2px}
.ticket-actions{display:flex;gap:6px;margin-top:8px}
.ticket-actions form{margin:0}
.ticket-actions .btn{min-height:40px}
ul.tight{list-style:none;margin:4px 0 10px;padding:0;display:grid;gap:4px;font-size:14px}
.sla-department .sla-row{border:1px solid var(--line);border-radius:10px;padding:10px 12px;margin:0 0 10px}
.sla-head{display:flex;flex-wrap:wrap;align-items:center;gap:8px 12px}
.sla-head .check{margin:0}
.sla-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-top:8px}
.sla-grid label{display:flex;flex-direction:column;gap:3px}
.sla-row .form-actions{margin-top:10px}
.tag.sla-ok{background:#e7f6ec;color:#14532d}
/* Requests raised by staff in a WhatsApp group, not by a guest. */
.tag.source-staff{background:#eef2ff;color:#312e81}
.perm-groups{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:8px;margin-top:10px}
.perm-groups fieldset{border:1px solid var(--line);border-radius:10px;padding:8px 12px;margin:0}
.perm-groups legend{font-weight:700;font-size:13px;padding:0 4px}
.ticket-filters,.report-filters{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin:10px 0}
.ticket-filters .check,.report-filters label{grid-column:1/-1;margin:0}
.report-filters label{display:flex;flex-direction:column;gap:4px}
.tstatus{display:inline-block;font-size:12px;font-weight:700;padding:2px 8px;border-radius:999px;background:#eef2f7;white-space:nowrap}
.t-new{--c:#b45309} .t-assigned{--c:#1d4ed8} .t-awaiting_guest{--c:#7c3aed} .t-overdue{--c:#b91c1c}
.tstatus.t-new{background:#fff3e0;color:#8a4b00} .tstatus.t-assigned{background:#e6efff;color:#1e3a8a} .tstatus.t-awaiting_guest{background:#f1eaff;color:#4c1d95}
.tstatus.t-closed,.tstatus.t-closed_no_response{background:#e7f6ec;color:#14532d} .tstatus.t-cancelled,.tstatus.t-cancelled_checkout{background:#f1f1f1;color:#555}
.overdue-tag{background:#fdeaea;color:#7f1d1d} .overdue-row td{background:#fff7f7}
.send-failed,.send-expired{color:#b91c1c;font-weight:700} .send-sent{color:#14532d} .send-queued{color:#8a4b00}
@media (min-width:760px){
  .toolbar{flex-direction:row;align-items:center;justify-content:space-between}
  .filters{grid-template-columns:220px 150px 150px auto}
  .filters .search{grid-column:auto}
  .sla-grid{grid-template-columns:repeat(4,minmax(0,1fr))}
  .kpis{grid-template-columns:repeat(3,minmax(0,1fr))}
  .overview-grid{grid-template-columns:3fr 2fr}
  .ticket-filters{grid-template-columns:repeat(5,minmax(0,1fr)) auto}
  .report-filters{grid-template-columns:200px 200px auto auto;align-items:end}
  .report-filters label{grid-column:auto}
  main{padding:16px 20px 64px}
}
@media print{
  .topbar,.no-print,.flash{display:none!important}
  body{background:#fff}
  main{max-width:none;padding:0}
  .qr-sheet{grid-template-columns:repeat(3,1fr);gap:6mm}
  .qr-card{border-color:#999}
  @page{size:A4;margin:10mm}
}